Technical CV

IT Support | Networking | Infrastructure

Hands-on IT professional with experience in technical support, networking, server infrastructure, systems troubleshooting, and automation. Skilled in diagnosing hardware and software issues, maintaining reliable systems, supporting end users, and building practical technical solutions.

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About

Practical IT support, infrastructure, and systems problem-solving.

Abhishek Dan is an IT-focused professional with practical experience across technical support, networking, systems administration, AV deployment, and infrastructure troubleshooting. His background includes monitoring and maintaining wireless and wired network systems, supporting Microsoft 365 and Zoom environments, deploying Windows workstations, configuring classroom AV technology, and resolving both Tier-1 and Tier-2 technical issues.

He also has hands-on project experience in server setup, home network deployment, software development, and Python-based automation. He enjoys solving technical problems, improving reliability, and building useful systems that support users and day-to-day operations.

Skills

Core technical strengths and tools.

Networking & Infrastructure

UNIFI wireless systems, Cisco routers and switches, VLANs, LAN/WAN fundamentals, TCP/IP, network diagnostics, access point deployment, Cat6 cabling

Systems Administration

Windows OS deployment, patching, workstation maintenance, Microsoft 365 support, Zoom administration, service monitoring

Technical Support

Tier-1 triage, Tier-2 troubleshooting, hardware diagnostics, software troubleshooting, user support, system restoration, AV setup

Programming & Tools

Python, Java, Flask, Pycord, HTML, CSS, JavaScript, Git, command line tools, SQL, Microsoft Access

Experience

Applied support and infrastructure experience.

Systems & Network Operations

Infrastructure Monitoring and Service Reliability

UniFi • Cisco • Microsoft 365 • Windows Administration • System Monitoring

Performed daily system health checks on UNIFI wireless networks, Cisco routers, and Microsoft 365 services. Managed Windows OS deployments, feature updates, security patching, workstation maintenance, and diagnosed hardware and software issues on business computers.

End-User & Platform Support

Technical Support and Collaboration Systems

Tier-1 Support • Tier-2 Troubleshooting • Zoom Administration • Microsoft 365 • User Support

Provided Tier-1 support and Tier-2 troubleshooting for escalated technical issues. Administered Zoom environments including scheduling, account setup, breakout rooms, and live troubleshooting while supporting stable day-to-day user operations.

AV & Workspace Technology

Deployment and Integration

AV Systems • SmartLife • Alexa Automation • Hardware Deployment • System Integration

Planned, installed, and configured classroom AV equipment including projectors, interactive whiteboards, and speaker systems. Designed and implemented smart-office automations using SmartLife and Alexa to improve usability and routine control.

Troubleshooting Casework

Incident Resolution and Recovery

Cisco Catalyst • Network Troubleshooting • Traceroute • Ping Diagnostics • Windows Networking

Replaced a failed Dell 48-port PoE switch with a Cisco Catalyst 3560-V2 PoE-24 and restored network service by remapping active ports and applying the required configuration. Diagnosed an external connectivity outage using traceroute and continuous ping testing, documented the failed route, and supported escalation to restore service. Resolved a persistent workstation NIC issue by removing faulty drivers, allowing Windows to reinstall the adapter, and validating stable connectivity.

Projects

Technical projects and hands-on builds.

Python Automation

Advanced Discord Moderation Bot

Python • Pycord • Discord API • Automation • Security Detection

Developed a modular Discord bot in Python using Pycord with moderation tools, music playback, announcements, leveling features, interactive commands, and a real-time scam link detection system that automatically removes suspicious content, warns users, and alerts moderators.

Infrastructure

Self-Hosted Home Server

Linux • Self-Hosting • Server Infrastructure • Cloudflare • Remote Access

Built and configured a personal server using repurposed computer hardware to host services continuously, support development workflows, and run custom tools in a self-managed environment.

Networking

Home Network Infrastructure Deployment

Networking • Cat6 Cabling • Access Point Placement • Wireless Optimization

Designed and implemented a home network with structured Cat6 cabling and optimized wireless coverage through proper access point placement, improving reliability and connectivity throughout the space.

Web Application

Weathery - Real-Time Weather Web App

Python • Flask • HTML • CSS • Jinja2 • OpenWeatherMap API

Built a responsive weather application using Python, Flask, HTML, CSS, Jinja2, and the OpenWeatherMap API to display live weather data, temperature, humidity, pressure, and precipitation with a polished UI and secure environment variable handling.

Flask Development

Pokemon Dashboard

Python • Flask • HTML • CSS • Authentication • PokeAPI

Created a Flask web application with authentication and a personalized dashboard, using a local CSV database and dynamic Pokemon image retrieval through the PokeAPI.

Hardware & Repair

Custom PC Assembly and Troubleshooting

Hardware Assembly • OS Installation • Software Setup • Troubleshooting

Built, repaired, upgraded, and configured computer systems including hardware installation, operating system setup, software installation, and troubleshooting of recurring faults.

Education

Education & Certifications

Bachelor of Science in Computer Science

University of the West Indies, St. Augustine

2025

Graphic Design Certification

Synergy Training Institute

2024

Microsoft Office Specialist Certifications

Excel 2016 • Word 2016 • PowerPoint 2016

2020